Once, working with a group of subject matter experts (SMEs), I asked a very straightforward question: “How can we improve customer service?” They stared at me like I had just spoken a foreign language! The problem is that often, the typical open-ended, logical, straightforward question does not result in the robust, focused, productive dialogue we want. For better results, try asking a facilitative question.
The SmartChange™ Blog
7 Sure Ways to More Effective Meetings
Image by Ambro
The USA article “Tame the meeting beast with these 8 tips” sheds light on something most of us already know: much of our time spent in meetings is a waste of time!
When you consider that we spend a great part of our time in meetings (what else is a work day but an endless series of meetings?), 50% waste is a huge misuse of organizational resources!!
