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	<title>SmartChange™</title>
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	<link>http://www.smartchangesolutions.com</link>
	<description>People-Driven Improvement &#38; Change</description>
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		<title>Change Management: Whose Job Is It Anyway?</title>
		<link>http://www.smartchangesolutions.com/change-management-whose-job-is-it-anyway/</link>
		<comments>http://www.smartchangesolutions.com/change-management-whose-job-is-it-anyway/#comments</comments>
		<pubDate>Thu, 25 Apr 2013 14:00:34 +0000</pubDate>
		<dc:creator>Marcelino</dc:creator>
				<category><![CDATA[Culture Change]]></category>
		<category><![CDATA[Organizational Change]]></category>

		<guid isPermaLink="false">http://www.smartchangesolutions.com/?p=1896</guid>
		<description><![CDATA[In a recent HRB article, author Ron Ashkenas rightly points out that most of change management efforts fail because it is a task often relegated to HR or an outside consultant. He and most of those who replied to his article make the common sense assertion that change management efforts should be the purview of the leader/manager. If we surveyed a hundred managers, the majority [...]]]></description>
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		<title>Hit That Reset Button! Five Ways to Get Back on Track&#8230;</title>
		<link>http://www.smartchangesolutions.com/hit-that-reset-button-get-back-on-track-goals/</link>
		<comments>http://www.smartchangesolutions.com/hit-that-reset-button-get-back-on-track-goals/#comments</comments>
		<pubDate>Thu, 07 Feb 2013 17:31:06 +0000</pubDate>
		<dc:creator>Marcelino</dc:creator>
				<category><![CDATA[Focus]]></category>
		<category><![CDATA[Goals]]></category>
		<category><![CDATA[Personal Effectiveness]]></category>

		<guid isPermaLink="false">http://www.smartchangesolutions.com/?p=1820</guid>
		<description><![CDATA[We are well into February and by now you are just over a month into your new goals and new year&#8217;s resolutions. How are they going? If you are like most people, it&#8217;s probably going like it did last year. The excitement and motivation to really do something different or better, has waned and you&#8217;ve started to miss a few times, maybe more than a [...]]]></description>
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		<title>Forget New Year Resolutions!</title>
		<link>http://www.smartchangesolutions.com/forget-new-year-resolutions/</link>
		<comments>http://www.smartchangesolutions.com/forget-new-year-resolutions/#comments</comments>
		<pubDate>Wed, 02 Jan 2013 22:56:54 +0000</pubDate>
		<dc:creator>Marcelino Sanchez</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.smartchangesolutions.com/?p=1349</guid>
		<description><![CDATA[Forget those new year&#8217;s resolutions before you make another list of broken promises! Most of us have been there. We get excited about a new beginning. We make our list. We are serious this time, and more committed than last time! But life happens. And for a number of perfectly understandable reasons, we give up or come up short on our resolutions. Why do we [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Rejection: Reframing &#8216;Resistance&#8217; to Change</title>
		<link>http://www.smartchangesolutions.com/rejection-reframing-resistance-to-change/</link>
		<comments>http://www.smartchangesolutions.com/rejection-reframing-resistance-to-change/#comments</comments>
		<pubDate>Thu, 01 Nov 2012 10:30:10 +0000</pubDate>
		<dc:creator>Marcelino Sanchez</dc:creator>
				<category><![CDATA[Acceptance]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Organizational Change]]></category>
		<category><![CDATA[Resistance]]></category>

		<guid isPermaLink="false">http://www.smartchangesolutions.com/?p=1248</guid>
		<description><![CDATA[Resistance or rejection? What&#8217;s the difference? And why does it matter? As a sequel to our previous post about resistance as a counterproductive label, here we explore a new framework for &#8216;resistance&#8217; to change. RESISTANCE assumes negative intent on the part of the &#8216;resistor&#8217; which leads change leaders to &#8216;conquering&#8216; or &#8216;overcoming&#8216; others as the strategy for success. Alternatively, the REJECTION view assumes that people are missing evidence [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>RESISTANCE: A Label to Blame</title>
		<link>http://www.smartchangesolutions.com/resistance-a-label-to-blame/</link>
		<comments>http://www.smartchangesolutions.com/resistance-a-label-to-blame/#comments</comments>
		<pubDate>Thu, 11 Oct 2012 12:06:23 +0000</pubDate>
		<dc:creator>Marcelino Sanchez</dc:creator>
				<category><![CDATA[Acceptance]]></category>
		<category><![CDATA[Change Strategies]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Mindsets & Behavior]]></category>
		<category><![CDATA[Resistance]]></category>

		<guid isPermaLink="false">http://www.smartchangesolutions.com/?p=1240</guid>
		<description><![CDATA[Nobody likes to be thought of as &#8216;resistor&#8217; or a &#8216;roadblock&#8217; or a &#8216;barrier.&#8217; None of those labels are positive or flattering! Besides, &#8216;resistance&#8217; connotes a battle between right and wrong, good vs. bad. Not a good picture! And more often than not, &#8216;resistance&#8217; is only a symptom of fear, confusion, mistrust, lack of information, misunderstandings, unanswered questions, no visible need for change, an unclear [...]]]></description>
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		<title>Why Are They Staring At Me Like That?</title>
		<link>http://www.smartchangesolutions.com/facilitative-questions/</link>
		<comments>http://www.smartchangesolutions.com/facilitative-questions/#comments</comments>
		<pubDate>Wed, 05 Sep 2012 14:00:32 +0000</pubDate>
		<dc:creator>Marcelino Sanchez</dc:creator>
				<category><![CDATA[Effective Meetings]]></category>
		<category><![CDATA[Facilitation]]></category>
		<category><![CDATA[meetings]]></category>
		<category><![CDATA[Questions]]></category>

		<guid isPermaLink="false">http://www.smartchangesolutions.com/?p=1208</guid>
		<description><![CDATA[Once, working with a group of subject matter experts (SMEs), I asked a very straightforward question: &#8220;How can we improve customer service?&#8221; They stared at me like I had just spoken a foreign language! The problem is that often, the typical open-ended, logical, straightforward question does not result in the robust, focused, productive dialogue we want. For better results, try asking a facilitative question. Facilitative [...]]]></description>
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		<title>Others Have Failed, But You Don&#8217;t Have To!</title>
		<link>http://www.smartchangesolutions.com/change-management-training/</link>
		<comments>http://www.smartchangesolutions.com/change-management-training/#comments</comments>
		<pubDate>Fri, 10 Aug 2012 12:29:31 +0000</pubDate>
		<dc:creator>Marcelino Sanchez</dc:creator>
				<category><![CDATA[Acceptance]]></category>
		<category><![CDATA[Change Strategies]]></category>
		<category><![CDATA[Organizational Change]]></category>
		<category><![CDATA[Resistance]]></category>
		<category><![CDATA[Stakeholder]]></category>
		<category><![CDATA[Training]]></category>

		<guid isPermaLink="false">http://www.smartchangesolutions.com/?p=1061</guid>
		<description><![CDATA[Consider this&#8230; Change is constant The pace of change will increase Most change initiatives in organizations fail For decades now, studies have shown that as many as 85% of all change initiatives fail. This is true in new technology implementation, organizational restructuring, mergers, business transformations, outsourcing, process improvement programs, or other types of change. Why? The most common cause of failure in organizational change are [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Love at the Office? &#8230;Why Not?</title>
		<link>http://www.smartchangesolutions.com/love-at-office/</link>
		<comments>http://www.smartchangesolutions.com/love-at-office/#comments</comments>
		<pubDate>Wed, 30 May 2012 14:41:53 +0000</pubDate>
		<dc:creator>Marcelino Sanchez</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Employee Engagement]]></category>
		<category><![CDATA[Leadership]]></category>

		<guid isPermaLink="false">http://www.smartchangesolutions.com/?p=1121</guid>
		<description><![CDATA[Probably the only time you hear people using the word LOVE is to describe something they really like, such as &#8220;oh I love your shoes, they are so cute!&#8221; or &#8220;I love my new car&#8221; or &#8220;I love to ride my bike in the mornings.&#8221; We seldom use the word LOVE to describe how we feel about someone, unless it is a workplace romance &#8211; [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Why a Get-down-to-Business Approach Isn&#8217;t&#8217; Enough?</title>
		<link>http://www.smartchangesolutions.com/why-a-get-down-to-business-approach-isnt-enough/</link>
		<comments>http://www.smartchangesolutions.com/why-a-get-down-to-business-approach-isnt-enough/#comments</comments>
		<pubDate>Fri, 18 May 2012 01:30:29 +0000</pubDate>
		<dc:creator>Marcelino Sanchez</dc:creator>
				<category><![CDATA[Change Strategies]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Employee Engagement]]></category>
		<category><![CDATA[Group Effectiveness]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Mindsets & Behavior]]></category>

		<guid isPermaLink="false">http://www.smartchangesolutions.com/?p=1105</guid>
		<description><![CDATA[Have you seen this&#8230; A chief executive flies in to have a skip-level meeting with the troops. Naturally he wants them to feel free to open up to him and share things that would help him be a better leader. The time is limited, and of course in addition to &#8216;hearing them out&#8217; he also has a handful of slides he wants to share with [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Experiencing Change? Bon Voyage</title>
		<link>http://www.smartchangesolutions.com/organizational-change-journey/</link>
		<comments>http://www.smartchangesolutions.com/organizational-change-journey/#comments</comments>
		<pubDate>Thu, 26 Apr 2012 01:35:10 +0000</pubDate>
		<dc:creator>Marcelino Sanchez</dc:creator>
				<category><![CDATA[Acceptance]]></category>
		<category><![CDATA[Change Strategies]]></category>
		<category><![CDATA[Employee Involvement]]></category>
		<category><![CDATA[Organizational Change]]></category>

		<guid isPermaLink="false">http://www.smartchangesolutions.com/?p=1056</guid>
		<description><![CDATA[We enjoy traveling as a family and have driven thousands of miles from Michigan through much of the United States and as far as Acapulco, Mexico! While traveling long distances isn&#8217;t easy or always pleasant, in the end every journey is an adventure we all enjoy and remember with fondness. Our children have become accustomed to long road trips and look forward to each new adventure. [...]]]></description>
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