This is part of the series The Role of the Six Sigma Black Belt. The concepts and ideas presented also apply to other improvement professionals and leaders implementing improvements in an organization.
The Facilitator Role
To illustrate this role picture this. I was with a team of IT programmers to develop a SIPOC (a tool that identifies the inputs, outputs, suppliers, and customers for each step of a process) of the testing process for new software. So, I asked a very straight forward and logical question…”what are the process steps for testing new software?”
I was surprised when the group seemed stumped. It’s not that they didn’t know the answer. They were subject matter experts. They knew how to test software. So I asked the same question again. Twice. With the same response…none!